Privacy Statement
Effective Date: 1 May 2025
Last Updated: 1 May 2025
AVS Couriers (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the lawful, fair, and transparent processing of your personal data. This Privacy Statement explains how we collect, use, store, and protect your personal information, and outlines your rights under the UK GDPR and Data Protection Act 2018.
1. Who We Are
AVS Couriers
Email: info@avscouriers.co.uk
Phone: 03301334110
Address: Langthwaite Rd, Unit 9M-A, Langthwaite Business Park, South Kirkby, Pontefract WF9 3AP
2. What Personal Data We Collect
We only collect the data that is necessary for our services, including:
- Full Name
- Company Name (optional)
- Email Address
- Contact Number
- Collection & Delivery Postcodes
- Collection & Delivery Dates
- IP Address and device/browser info
- Any communications you send to us
3. How We Use Your Data
We use your data to:
- Respond to quote requests and service enquiries
- Provide same-day courier services
- Send estimated pricing and service-related emails
- Manage invoicing and contracts
- Send marketing emails (with your consent)
- Meet legal obligations
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent – for marketing and optional features
- Contract – to deliver the services you request
- Legitimate Interests – to improve services and security
- Legal Obligation – where required by law
Consent records are securely maintained to ensure accountability and transparency.
5. Data Minimisation and Retention
We collect only the minimum data required and retain it as follows:
- Customer records: up to 6 years
- Marketing consent: reviewed annually
- Quote data: up to 12 months if no further engagement occurs
You may request deletion at any time.
6. Sharing of Personal Data
We do not sell or rent your data. We may share it with:
- Courier drivers and logistics partners
- IT and website service providers
- Legal or regulatory authorities if required
All third parties are required to follow data protection standards.
7. Your Data Protection Rights
You have the following rights under UK GDPR:
- Access your personal data
- Correct inaccuracies
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the ICO
To exercise your rights, please contact: info@avscouriers.co.uk
8. Security Measures
We take data security seriously and use:
- HTTPS encryption
- Secure servers and email systems
- Access controls and monitoring
- Regular audits and backups